Welcome to the Mailroom support page
If you are experiencing difficulties with Mailroom please see if there is an answer to your issue in the Mailroom help files which are extensive and can be accessed from the help tab on the top menu.
If you need our help with hardware or software, and you have a valid software support contract, we would be delighted to help you but we ask that you please log a support ticket via our support portal. This is the quickest and most efficient way of enabling us to help you and we ensure all tickets are tracked and monitored. For full instructions on how to use our support portal please click here: How to use the TSCBS support portal.
Tethered barcode scanner
Many of our Mailroom installation use the Datalogic QD2430 as the barcode scanner for booking mail items in. The user manual for this device can be downloaded here:
Hand held terminal
One of the terminals supplied with the product is the OX10. Here are the Quick Start Guide and User Manual:
On a few occasions we have found that the OX10 needs to have the barcode scanner activated. The following PDF document will explain how this can be done:
If the scanner files are not present on the flash disc they can be downloaded from here:
Another hand held terminal commonly supplied with the product is the Zebra TC20. Here is the user manual and the integrator's manual:
The printer supplied with the product is the TSC TTP247 barcode and label printer. The full instruction manual for the printer is here and covers setting up the printer, changing the labels and ribbon etc.
The following are links to the TSC printer set up videos:
The TSC TTP247 printer can be set up using the TSC Diagnostic tool. a .zip file containing the diagnostic tool program and the quickstart guide can be downloaded from this link
The TSC TTP 247 printer is supplied with BarTender Ultralite, and WYSIWYG label design program that allows you to create your own labels. If you do not have the CD available the software can be installed from this zip file: BarTender Ultralite for TSC.
If you wish to log a support call with us please use the support portal on our web site by logging in at the User login/out on the main menu above.
For full instructions on how to use our support portal please click here: How to use the TSCBS support portal.